> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.hellosign.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.hellosign.com/_mcp/server.

> eID allows you to authenticate users with eID processes provided by organizations in the European Union. Click here to learn more about how to add eID authentication to your flows.

# Adding eID authentication to your documents

## Setup

| Steps                                                                                                                                                                                                                 | Images                                                                                                                                                                                    |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1. Open the `Admin Console` from the user menu in the Dropbox Sign web page.                                                                                                                                          | <img src="https://files.buildwithfern.com/dropbox123432.docs.buildwithfern.com/7ca4b89788762d819f658a7c5bab2b774d66221566e27c4f5d21403292451bf8/docs/advanced-id/adding-eid-resources/dbx_sign_homepage.png" alt="Screenshot of Dropbox Sign user menu" onclick="window.open(this.src)" />                                 |
| 2. In the `Admin Console`, navigate to the `Signature requests` subsection of the `Settings` section. In the `Signature Request Options` subsection of the `Signature requests` section, navigate to the `eID` entry. | <img src="https://files.buildwithfern.com/dropbox123432.docs.buildwithfern.com/ec92cf4668a3eeccbf1b74fc7edc16e966411d7221eec801c039f69e6c30ae53/docs/advanced-id/adding-eid-resources/dbx_admin_console.png" alt="Screenshot of Dropbox Sign Admin Console" onclick="window.open(this.src)" />                             |
| 3. Activate eID authentication by selecting the switch control. Confirm your choice on the popup modal.                                                                                                               | <img src="https://files.buildwithfern.com/dropbox123432.docs.buildwithfern.com/46979fc651b050f7c961992ca3aca2c7bdccc575b01e6524152a93223647a32f/docs/advanced-id/adding-eid-resources/eID_confirm.png" alt="Screenshot of Dropbox Sign Admin Console with confirmation modal" onclick="window.open(this.src)" />           |
| 4. If the activation is successful, a confirmation will appear at the top of the page                                                                                                                                 | <img src="https://files.buildwithfern.com/dropbox123432.docs.buildwithfern.com/a18d594727b6b840eadea40b429d4473ca8ab488eb82478002c033a616fc97d9/docs/advanced-id/adding-eid-resources/dbx_admin_confirmation.png" alt="Screenshot of Dropbox Sign Admin Console with a success message" onclick="window.open(this.src)" /> |

Reminder: eID authentication requires a per-request subscription. If needed, contact API support to change your subscription.

## Dropbox Sign Website

| Steps                                                                                                     | Images                                                                                                                                                                                       |
| --------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1. When the Sender is assigning a Signer, the option to "Enable eID" will be present. Check the checkbox. | <img src="https://files.buildwithfern.com/dropbox123432.docs.buildwithfern.com/be45141277950c31920e5544006dd87f178149fe8c21ddf560d5177197c109e2/docs/advanced-id/adding-eid-resources/webapp_enable_eid.png" alt="Screenshot of Dropbox Sign sending page" onclick="window.open(this.src)" />                                 |
| 1. Confirm in the modal that eID should be enabled for this request                                       | <img src="https://files.buildwithfern.com/dropbox123432.docs.buildwithfern.com/9a291bfad409a17a1c52296eba5fd2f4ac2d46e1fce226831f6d286717a68bba/docs/advanced-id/adding-eid-resources/webapp_enable_eid_modal.png" alt="Screenshot of Dropbox Sign sending page with a confirmation modal" onclick="window.open(this.src)" /> |

Please note that:

* When eID is enabled, the request can only be sent to one signer. Therefore, the signer cannot be re-ordered or reassigned.
* The Sender will get confirmation modal. Click "Enable" to confirm that eID will be required for this document.

## API

### Non-embedded

| Steps                                                    | Images |
| -------------------------------------------------------- | ------ |
| 1. Add `is_eid` on your request, with a value of `true`. |        |

Supported endpoints:

* [Send Signature Request](/api/signature-request/send)
* [Send with Template](/api/signature-request/send-with-template)

### Embedded

| Steps                                                                                                                                                | Images |
| ---------------------------------------------------------------------------------------------------------------------------------------------------- | ------ |
| 1. Set up an embedded request. See the [embedded request walkthrough](/docs/walkthroughs/embedded-requesting) for details.                           |        |
| 2. When sending the initial API request, set the value of the `force_signer_roles` to `true`. This will enable the requester to see the signer step. |        |
| 3. Inside the embedded iFrame, follow the instructions in the "Dropbox Sign Website" section above to enable eID.                                    |        |
| Supported endpoints:                                                                                                                                 |        |

* [Create Embedded Unclaimed Draft](/api/unclaimed-draft/create-embedded)
* [Embed Unclaimed Draft with Template](/api/unclaimed-draft/create-embedded-with-template)

Please note that:

* Using eID authentication on the API still only allows one signer.
* eID authentication cannot be used in `test_mode`.
* eID authentication does not support Embedded Signing. The Enable eID option will not be available if `is_for_embedded_signing` is set to true.